At esportsy.gg, every single jersey, hoodie, and lifestyle apparel piece is custom-printed, cut, and hand-sewn specifically for you the exact millisecond your order clears checkout. Because we do not carry pre-printed bulk inventory, our return matrix is tailored specifically around custom-manufactured gear.
1. Custom Goods & Cancellation Window
Because production drops directly into our automated manufacturing queue, we cannot offer refunds, returns, or exchanges if you change your mind, select the wrong sizing bracket, or your team changes its roster alignment.
Please double-check your custom text fields and review our official sizing charts thoroughly before locking in your checkout payment.
2. Damaged Goods, Misprints, & Manufacturing Defects
We stand behind the craftsmanship of our print network. If your apparel drop arrives with a genuine factory flaw, we will completely cover a swift replacement at zero additional cost to you.
Qualifying defects include:
- Printing Errors: Severe ink bleed, major graphical misalignment, or incorrect logo orientation that deviates completely from the approved store design mockup.
- Garment Flaws: Broken zippers, torn seams, unraveled stitching, or severe structural fabric holes present straight out of the delivery parcel.
- Incorrect Item: Receiving a completely different size, cut, or design package than what is verified on your invoice receipt.
3. How to Open a Defect Claim
To file a claim for a defective item, you must notify our support crew within 14 days of the delivery stamp. Do not mail your items back to the manufacturing hub without an authorized support ticket.
Please head to our contact channels or open a ticket in our official Discord server with your Order Number, a brief description of the issue, and crisp, clear, well-lit photos showing the garment defect or printing error. Once our manufacturing QA team verifies the mistake, we will immediately initiate a priority print run for your replacement.
4. Lost Shipments & Failed Deliveries
esportsy.gg relies on automated global shipping routes. If a delivery courier fails to drop your parcel due to an incorrect or incomplete shipping address keyed during checkout, the buyer assumes full financial responsibility for any secondary re-shipment freight fees required to route the package back to you.